The CEO of United Airlines called the events ‘upsetting’ in a statement posted on Twitter after the initial scuffle saw the man reportedly bleeding from the mouth
An airline has apologised after a plane passenger was dragged from his seat and down the aisle floor by police – because his flight was overbooked.
The CEO of United Airlines called the events “upsetting” in a statement posted on Twitter after the footage of the scuffle showed the man appearing to bleed from the mouth.
The man had refused to leave his seat after being told he had to leave the flight when the airline couldn’t find any volunteers.
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate customers,” big boss Oscar Munoz said.
He added: “Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.
“We are also reaching out to this passenger to talk directly to him and further resolve this situation.”
The shocking incident was captured on film by passengers in nearby seats who took to social media with the footage.
The airline asked for volunteers to leave the flight and then chose him – but he refused to move.
So two burly police officials pulled him out of his seat and dragged him down the aisle in front of fellow passengers.
“Oh my god,” they can be heard shouting.
As he was dragged down the aisle, his shirt was pulled up in the scuffle, baring his torso to other passengers.
The incident occurred on a United Airlines flight before it left Chicago for Louisville, Kentucky.
The person who filmed the footage tweeted: “Not a good way to treat a doctor trying to get to work because they overbooked.”
United Airlines previously told the a local broadcaster: “Flight 3411 from Chicago to Louisville was overbooked.
“After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.
“We apologise for the overbook situation.”