{"id":52715,"date":"2017-12-15T00:37:09","date_gmt":"2017-12-15T00:37:09","guid":{"rendered":"https:\/\/www.thefastfashion.com\/?p=52715"},"modified":"2017-12-15T00:37:09","modified_gmt":"2017-12-15T00:37:09","slug":"losing-familys-846k-inheritance-ups-offers-refund-32-shipping-fee","status":"publish","type":"post","link":"https:\/\/www.thefastfashion.com\/?p=52715","title":{"rendered":"After losing family\u2019s $846K inheritance, UPS offers to refund $32 shipping fee"},"content":{"rendered":"

Brown left this Canadian family in the red.<\/p>\n

The United Parcel Service lost a Canadian man\u2019s $846,000 inheritance, and bank TD Canada Trust is refusing to refund the missing money 10 months later, according to a CBC report.<\/a><\/p>\n

UPS has only offered $32 and an apology letter \u2014 and TD hasn\u2019t paid out a dime for the supposedly bank-guaranteed lost dough \u2014 leading to \u201cmany a night of lost sleep, and gnashing of teeth and anger. Frustration, unbelievable frustration\u201d for Lorette Taylor and her brother Louis Paul Herbert, according to Taylor.<\/p>\n

<\/div>\n\n

After their father died, Herbert said, he went to his local UPS store near Cornwall, Ontario, where he was expecting a package from sister Taylor containing his share of their inheritance in the form of a bank draft, but it never came.<\/p>\n

\u201cI\u2019m waiting at the UPS store, around 3 p.m. because that\u2019s when they said the guys came in, nothing shows up,\u201d Herbert told CBC News. \u201cI came back in the evening. Nothing shows up \u2026 and I\u2019m wondering, \u2018What\u2019s happened to my inheritance?’\u201d<\/p>\n

Taylor sent the money through UPS from her lawyer in Georgetown, Ont., about 270 miles away, so Herbert wouldn\u2019t have to drive to pick up the hefty sum.<\/p>\n

\u201cI should have just driven,\u201d Herbert said. \u201cIt\u2019s something I kick myself in the rear over every day.\u201d<\/p>\n

Taylor obtained the bank draft \u2014 which is like a certified check, but the money is taken from a customer\u2019s account immediately and held by the bank until the draft is cashed \u2014 in February, after TD told her it was the safest way to send the large sum.<\/p>\n

\u201cThey said a bank draft was more appropriate\u201d for that amount of money, Taylor said. \u201cNever in my wildest imagination did I think something like this would happen.\u201d<\/p>\n

The bank assured Taylor and her husband the money could be replaced if the draft was lost.<\/p>\n

The delivery company, whose slogan once asked \u201cWhat can brown do for you?,\u201d was able to track the dough to a parcel distribution center north of Toronto, but said the trail goes cold after that.<\/p>\n

\u201cWhile UPS\u2019 service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur,\u201d spokeswoman Nirali Raval told CBC, declining to answer specific questions.<\/p>\n

\u201cOur records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package,\u201d she continued.<\/p>\n

The company refunded the $32 it cost Taylor to mail the lost parcel and sent an apology letter.<\/p>\n

\u201cThat\u2019s nice of them to say, but it doesn\u2019t solve my problems,\u201d Herbert said.<\/p>\n

And TD is refusing to refund the money unless Taylor signs an agreement to pay back the bank if someone cashes the lost draft, which does not expire like regular checks.<\/p>\n

\u201cIt also said that if something happened to me, for example, my children and my heirs and my spouse and my executor would have to pay this debt,\u201d she said. \u201cWell, I didn\u2019t really want to sign this.\u201d<\/p>\n

She signed anyway, but the bank \u201cnever paid anyone a dime,\u201d according to Taylor. Instead it demanded she let TD put a lien against her house in case the errant check was cashed, but she refused.<\/p>\n

\u201cIf the bank really wants indemnity, then UPS should sign it,\u201d she said.<\/p>\n

Adv<\/em>.<\/strong><\/p>\r\n\r\n